FAQ - Frequently Asked Questions
1. What is Sketchsy?
Sketchsy is a platform offering minimalist, black-and-white custom digital art. We specialize in creating unique digital sketches and high-quality poster prints, personalized to match your style and vision.
2. How do I place an order?
To place an order, simply visit our Shop page, browse the available products, and follow the checkout process. You can also contact us for custom artwork requests.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards ApplePay, GooglePay and PayPal, to ensure a secure and smooth checkout experience.
4. How long does it take to process my order?
All posters are printed on demand. Once you place your order, it will be processed and sent to production within 1-3 business days. This ensures your artwork is carefully crafted before shipping.
5. What are the shipping times and costs?
Shipping times vary based on your location:
• Local deliveries: 3-7 business days.
• International deliveries: 7-14 business days.
Shipping is free for orders over 300 EUR, while costs for smaller orders are calculated at checkout.
6. Will I receive tracking information for my order?
Yes, once your order is shipped, you will receive an email with a tracking number, allowing you to monitor your package’s progress.
7. Do you ship internationally?
Yes, we ship worldwide. Please note that for international orders, customs or import fees may apply depending on your country’s regulations. These are the buyer’s responsibility.
8. What if I receive a damaged or incorrect product?
If your item arrives damaged or incorrect, please contact us within 14 days of receiving the product. We’ll either replace it at no extra cost or issue a refund if a replacement isn’t possible.
9. Do you accept returns or offer refunds?
Due to the custom nature of our products, we do not accept returns unless the item is damaged or incorrect. In such cases, we will offer a replacement or a full refund.
10. Is there a warranty on the products?
We do not offer warranties, either express or implied, on our products. Please refer to our Warranty Disclaimer for more details.
11. Can I customize my artwork?
Yes! We specialize in custom digital sketches. Feel free to reach out to us via our Contact page to discuss your unique ideas.
12. What should I do if I have further questions or need support?
If you have any other questions, visit our Support page or contact us directly. We’re here to assist you with any concerns regarding your order or custom artwork.