Privacy Policy (GDPR Compliance)
At Sketchsy, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and store your personal data, as well as your rights regarding your information.
1. Data We Collect
We collect personal data when you interact with our website, including:
• Name
• Email address
• Shipping address
• Payment information
• Browsing and device information (via cookies)
2. Purpose of Data Collection
We collect and process your data for the following purposes:
• To fulfill and deliver your orders
• To provide customer support
• To send promotional emails (with your consent)
• To improve your experience on our website
3. Legal Basis for Processing
We process your personal data under the following legal bases:
• Contractual Necessity: To fulfill your orders and provide you with the services you’ve requested.
• Consent: For sending marketing emails and using cookies where required by law.
• Legitimate Interest: To improve our website and user experience, and to manage customer relationships.
4. Data Sharing
We only share your personal data with third parties necessary for fulfilling your orders and operating our website, such as:
• Wix.com: Our website host and platform provider.
• Gelato.com: Our print-on-demand service for fulfilling and shipping orders.
• Payment Processors: Securely handle your payment information.
All third-party service providers are GDPR-compliant and obligated to protect your personal data.
5. Your Rights Under GDPR
As a user in the European Union, you have the following rights regarding your personal data:
• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data under certain circumstances.
• Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to Restrict Processing: You can ask us to limit how we process your data in certain situations.
• Right to Object: You can object to the processing of your personal data in cases where we rely on legitimate interests.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.
7. Data Security
We take data security seriously and implement appropriate measures to protect your personal data from unauthorized access, alteration, or deletion. However, no method of transmission over the internet is completely secure.
8. International Data Transfers
As we use services like Wix.com and Gelato.com, your data may be transferred and processed outside the EU/EEA. In such cases, we ensure that your data is adequately protected, either through data protection agreements or by relying on GDPR-compliant third-party services.
9. Cookies
Our website uses cookies to enhance your browsing experience, track site usage, and provide personalized content. You can manage your cookie preferences through your browser settings. For more information, please review our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website indicates your acceptance of these updates.
11. Contact Us
If you have any questions about this Privacy Policy or your data protection rights, please contact us.